Privacy Policy

Effective Date: 1/03/2025

Welcome to Goodyear Lubricants Baltics (hereinafter referred to as "Goodyear," "we," "us," or "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our services, website, or products in the Baltic region (Latvia, Lithuania, and Estonia).

We collect personal data to provide and improve our services. This data may include:

• Contact Information – Name, email address, phone number, company name, and address.
• Technical Data – IP address, browser type, operating system, device type, and browsing activity.
• Transactional Data – Purchase history, payment details, and order history.
• Communication Data – Any messages or correspondence you send to us, including customer service interactions.
• Other Data – Data that you provide to us through surveys, forms, or direct interactions.

We may use your personal information for the following purposes:

• To process and fulfill your orders or services.
• To provide customer support and respond to inquiries.
• To send promotional offers, newsletters, and marketing materials (only if you have opted in).
• To improve our products, services, and customer experience.
• To comply with legal and regulatory requirements.

We process your personal data based on the following legal grounds:

• Consent – When you give us permission to process your data for specific purposes (e.g., marketing communications).
• Contractual Necessity – To perform a contract or deliver services you have requested.
• Legitimate Interests – To improve our services, protect our business, and ensure the security of our systems.
• Legal Obligation – To comply with applicable laws and regulations.

We do not sell, rent, or trade your personal data. However, we may share your information in the following circumstances:

• Service Providers – We may share your data with third-party providers who help us operate our business (e.g., payment processors, delivery services).
• Legal Requirements – We may disclose your information if required by law or to protect our rights, safety, and property, or the rights, safety, and property of others.

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

You have the right to:

• Access – Request a copy of the personal data we hold about you.
• Rectification – Request correction of any inaccurate or incomplete data.
• Erasure – Request deletion of your personal data, subject to legal and contractual obligations.
• Restriction – Request to limit the processing of your personal data.
• Portability – Request your personal data in a structured, commonly used, and machine-readable format.
• Objection – Object to the processing of your personal data for certain purposes, such as direct marketing.

To exercise these rights, please contact us at: [Insert Contact Information].

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your data is no longer needed, it will be securely deleted or anonymized.

We use cookies and tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device that collect data about your browsing activities. You can manage cookie preferences through your browser settings. Please note that blocking cookies may affect the functionality of some parts of our website.

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where data protection laws may not be as comprehensive. In such cases, we ensure that appropriate safeguards are in place, such as standard contractual clauses or other mechanisms approved by the European Commission.

Our services are not intended for individuals under the age of 16. We do not knowingly collect or process personal data from children. If we learn that we have inadvertently collected personal data from a child under 16, we will take steps to delete that information as soon as possible.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or technological developments. We will notify you of any significant changes through our website or other means of communication. Please review this policy periodically to stay informed about how we protect your information.

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Goodyear Lubricants Baltics
Ziemelu 4, Airport Riga, Marupe district, LV-1053
Email: [email protected]
Phone: +371 29473720